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Call us on 02380 555 020 | Email us info@thelightboxcompany.co.uk
FAQs

Can you do other sizes?

Yes, we can make Lightboxes to your exact requirements. Please get in touch and we'd be happy to discuss your needs and give you an accurate estimate for price and delivery time. Our Bespoke Service prices start from £200.

I have some photos that are in portrait format but I want them in a Landscape Lightbox - what should I do?

There may need to be some cropping of a portrait-orientated photo to fit into a landscape template. You can do this yourself or we are happy to do that for you. We will always send you a proof before the Lightbox is finalised so that you can be sure that you're happy with how the Lightbox looks.

How long will the LEDs last?

The life span of LEDs vary a range of factors - the environment they are used in, quality of manufacture, the effectiveness of cooling etc, but they are generally expected to last 50,000 hours. That's 13.7 years is used 10 hours a day. 

How are the Lightboxes powered?

Our current range uses a mains plugin transformer. We can also supply power modules that can be installed into the electrical wiring of an installation. This means that you can have a Lightbox without any visible wiring. Please talk to us about this.

Where can you deliver to?

We are able to deliver to UK and Europe.

Can I order over the phone?

Yes. Our office hours are 9.30am - 5.00pm Monday - Thursday. Outside of these hours, please leave a message and we will call you as back as soon as we can.

Can I collect my order?

Yes. Please let us know you'd like to collect and we will make sure your Lightbox is ready.

What do I do if I need to return my order?

All of our Lightboxes are custom made to order using your photographs. We will send you a PDF proof for approval before we create your Lightbox. Therefore, unfortunately we do not offer a refund or exchange unless the Lightbox is faulty. Your can see our returns policy here.

What are your delivery costs?

We offer free delivery on orders over £100. Orders under £100 cost £10 for delivery by next day courier.

Can I order a new picture to go in my Lightbox?

Yes you can choose a Lightbox Reprint in our Reprint Collection page.

How do I change the picture in the Lightbox?

It is straightforward to change your picture once you have ordered a Reprint. All you will need is a flat bladed screwdriver. Place the Lightbox face down on a flat surface. Take out the spring clips holding the Lightsheet into the frame. Undo the screws holding the corners of the frame together. The frame should come apart. It is easier to undo diagonally opposite corners to replace the print. Please contact us if you need more assistance.

Do you charge VAT?

We do not currently charge VAT on any of our Lightboxes.

How do I upload my photos?

When you place an order, we send you an email with all the information you need to send us your photographs. The easiest way to send files is using this upload website. Simply add your files, our email and your email and let it get on with the hard work. It can cope with lots of files at high resolution. You will receive an email when your files have been transferred successfully and when we download your files. Alternatively, you can send us your photos using another file transfer website (DropSend etc) or post them on a CD, DVD or memory stick. We will download them and return it to you with your Lightbox.